Whispir application transforms service management through streamlined workflow communications, bridging the gap between people, processes and the information needed for timely IT incident resolution and increased customer service.
Reduce costs, resolve incidents quickly and keep your staff, customers and clients informed with our simple plugin to the Whispir platform. Empower teams with timely and relevant operational insights, delivered to the right person, through SMS, voice, or conference calls. This improved situational awareness enhances service levels through faster incident resolution, reduced support calls, and an overall improvement in customer engagement levels.
Streamline automated communications during disruptions to users through their preferred channel - including internal stakeholders and external customers.
Trigger conference calling to rapidly gather response teams and escalate issues. Turn message responses into automatic ticket notes. Be instantly notified when incidents occur and restore critical services quickly.
Pro-actively inform users of planned and unplanned outages through their preferred channel at the right time.
Gain deeper insights into your incident response and management processes and reduce costs.